I started out in business working in a complaints department of a large telecommunication company and not feeling fulfilled and wanting to have a career where I could make a difference to people’ s lives trained and worked as a relationship counsellor and then heard about Mediation. I firstly trained as a Family Mediator then as a Commercial Mediator. Over the 15 years I’ve worked with many businesses, as well as developing my own, and here are the key things that I’ve learned is really essential to getting right in preventing workplace conflicts.
1. Discuss issues as soon as they arise
2. Be clear about your issues to be discussed
3. Be aware of early warning signs and respond to them when you first notice them
4. Have a process in place to resolve complex conflicts
5. Companies goals and expectations should be clearly understood by everyone
6. Ensuring that appropriate training for all employees is managed
7. Creating a culture where positive feedback is encouraged
8. Encourage teamwork and nurture a culture of co-operation
9. Maintain consistent performance review procedures that apply to everyone equally
10. Setting realistic expectations of staff early on
If you'd like to give me any feedback on my 10 top tips - or to suggest tips of your own, please click here to contact me.
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